Privacy Policy

1. Introduction

Chlonestone Real Estate ("we", "us", or "our"), registered under RERA Broker License No. 91442, is committed to safeguarding the privacy of our clients, website users, and property investors. This Privacy Policy details how we collect, store, and process your personal data when you interact with our website, request investor guides, or submit listing inquiries.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you inquire about off-plan developments, register for newsletters, download investor booklets, or request advice from our sales consultants. This includes:

• Contact Details: Your full name, email address, phone number (and country code).
• Investment Preferences: Target properties of interest, interested communities, timeframe to buy, and funding profiles (cash, mortgage, or installments).
• Client Interaction Logs: Record of WhatsApp conversations, viewing feedback, status history, and customized notes logged inside our CRM by your assigned Property Consultant.

3. Processing and Data Usage

We use your data in accordance with industry-standard real estate workflows to provide investment advisory and qualify leads. Specific uses include:

• Matching and assigning your profile to a qualified Property Consultant specializing in your community of choice.
• Sending requested investor guides, brochures, and dynamic off-plan factsheets via email or WhatsApp.
• Updating your pipeline status (e.g., qualifying viewing appointments or executing transaction contracts).
• Automated email updates regarding premium projects, waterfront launches, and exclusive allocation campaigns.

4. Data Sharing & Developers

To complete purchase transactions and secure unit allocations, we may share relevant client data with master developers (including, but not limited to, Emaar Properties, Sobha Realty, DAMAC, Nakheel, and Omniyat). We **never** sell your database credentials to third-party advertising companies. Your data is shared strictly on a need-to-know basis to process off-plan bookings.

5. Storage and Security

All personal records are encrypted and stored in secure cloud systems. Our internal CRM is access-controlled, allowing only authorized consultants and administrators to view client details. We retain data as long as required by the Dubai Land Department (DLD) and RERA regulations for auditing sales transactions.

6. Your Legal Rights

Under UAE Data Protection Law, you hold the right to access, rectify, or demand the deletion of your personal records from our database. If you wish to opt-out of communications, you may click the "Unsubscribe" link in any automated email or contact us at info@chlonestone.com.